Different Types of Phones
USING A HOME OR SIMPLE BUSINESS PHONE
When you call 9-1-1 from a basic landline phone, the phone number and location you are calling from automatically display on a screen at the communications center. If you are unable to give your location, the calltaker will know where you are and can send help. However, the call taker may ask you to verify this information.
USING A CELLULAR PHONE
If you are dialing 9-1-1 from a wireless phone carrier your location information may not be provided to emergency operators. Please be prepared to provide your exact location if you are dialing 9-1-1 from a cell phone.
- Most cellphone calls can be traced to the nearest cell tower, but it is helpful if you can tell the 9-1-1 calltaker your specific location. Check for nearby building addresses or street signs. If you call 9-1-1 from home but use a cellphone, your address will not be visible on the calltaker’s screen.
- Always lock the keypad when not in use to avoid accidental 9-1-1 calls. You may also want to consider deactivating any one-button function keys to dial 9-1-1, especially if you have a non-flip style phone.
- If you do accidentally call 9-1-1, please don’t hang up. Stay on the line and tell the dispatcher you misdialed.
- Do not leave your cellphone where it can be accessed by children. Do not allow old cellphones to be used as toys; cellphones without a service plan will still dial 911.
- Accidental misdialings from cell-phones are a growing problem, and can tie up emergency lines. Please take precautions to prevent this.
USING INTERNET OR BROADBAND (VOIP) PHONE
If you are dialing 9-1-1 from a non-traditional phone carrier your location information may not be provided to emergency operators. Please be prepared to provide your exact location if you are dialing 9-1-1 from one of these phones. Before signing up for a VoIP/Broadband Phone, we encourage you to read all 9-1-1 information so you clearly understand the 9-1-1 capabilities of VoIP/Broadband Phone service.
If you would like more information regarding this please contact your local phone provider.
USING A PUBLIC PAY PHONE
All 9-1-1 calls from public payphones are free. Just lift the receiver and dial 9-1-1 to be connected.